Local Pick Up

Cactus Beach is located in Fairfax, VA. If you are local to the area, local pick up is a great option to skip out on shipping fees. Local pick up is offered at checkout. When choosing local pick up, you will receive an email confirmation when your order is ready for pick up (usually within 2-3 days of purchase). Please reach out via email at cactus_beach@yahoo.com or message us on our instagram page @cactus__beach (2 underscores) to schedule a date and time of pick up. 

 

Shipping and Processing

FREE SHIPPING || Standard US Shipping offered on all orders over $35, automatically applied at checkout when amount reached.
We currently ship through USPS shipping services. Shipping rate is calculated for you based on your location so you don't have to pay more than it actually takes to get to your home. Estimated delivery times will be provided at checkout dependent on your shipping option chosen. Generally, shipping within the United States can take anywhere between 2-7 business days.
    •    Please allow 2-5 business days to process and package orders prior to shipment
    •    USPS Standard Shipping 2-5 days
    •    USPS Expedited Shipping 1-3 days

*Please note processing times may be extended during sales or large releases.

Due to COVID-19, most shipping carriers are experiencing delays on their estimated delivery times. There may be slight delays in shipping and delivery times that are out of our control. Cactus Beach is working hard to do our part in processing orders as quickly as possible to help with carrier delays.

Thank you for your patience with unexpected delays; we appreciate your understanding.

 

Returns and Exchanges

You may cancel your order anytime prior to shipment

You may return most new, unopened items within 25 days of delivery for a full refund/exchange/or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.

You should expect to receive your refund within 28 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

The following items cannot be returned/exchanged and are considered "FINAL SALE":
    •    Baby Items (due to sanitary reasons)
    •    Kitchen Items (due to sanitary reasons)
    •    Clearance Items